Privacy Policy

Last Updated: 20 April 2026

Welcome to DNG Solutions (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dngsolutions.co.uk and use our services.

If you have any questions or concerns about this Privacy Policy, please contact us using the information provided at the end of this document.

1. Information We Collect

We collect several types of information from and about users of our website and clients of our consulting services.

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Submit a contact form or enquiry
  • Request a consultation or quote
  • Subscribe to our newsletter or mailing list
  • Engage our consulting services
  • Participate in surveys or feedback requests
  • Leave a comment on our blog posts
  • Register for webinars, events, or training sessions
  • Download resources, whitepapers, or case studies

This information may include:

  • Name and job title
  • Company name and details
  • Email address
  • Phone number
  • Business address
  • Industry sector and company size
  • Technology requirements and challenges
  • Project details and specifications
  • Comments, feedback, and communications
1.2 Client Information

When you engage our consulting services, we may collect additional information including:

  • Detailed business and technical requirements
  • Current technology infrastructure and systems
  • Business processes and workflows
  • Strategic objectives and priorities
  • Budget and timeline information
  • Stakeholder and team contact details
  • Project documentation and deliverables
1.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Device type (mobile, tablet, desktop)
  • Pages visited and time spent on pages
  • Referring website or source
  • Click patterns and navigation paths
  • Date and time of visits
  • Search terms used on our site
1.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect information about website usage. For more details, see Section 4 below.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Services
  • Deliver consulting services and solutions
  • Process and respond to enquiries and requests
  • Provide quotes and proposals
  • Manage client relationships and projects
  • Deliver training, support, and documentation
  • Process invoices and payments
  • Communicate about ongoing projects and engagements
2.2 To Communicate With You
  • Send newsletters with technology insights and updates (with your consent)
  • Notify you about new blog posts and resources
  • Send service updates and important notices
  • Respond to comments, questions, and feedback
  • Invite you to webinars, events, or training sessions
  • Share industry news and thought leadership
2.3 To Improve Our Services
  • Analyse website traffic and user behaviour
  • Improve website functionality and user experience
  • Develop new services and offerings
  • Understand client needs and preferences
  • Conduct research and analysis
  • Measure effectiveness of our communications
2.4 For Legal and Security Purposes
  • Comply with legal obligations and regulations
  • Protect against fraud and security threats
  • Enforce our Terms of Service
  • Resolve disputes and address complaints
  • Protect the rights, property, and safety of our business and clients
  • Maintain professional standards and ethical obligations
3. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal information based on the following legal grounds:

  • Consent: You have given clear consent for specific processing activities (e.g., newsletter subscription, marketing communications)
  • Contract Performance: Processing is necessary to deliver consulting services and fulfil contractual obligations
  • Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., website analytics, business development, fraud prevention) whilst respecting your rights
  • Legal Obligation: Processing is required to comply with applicable laws, regulations, and professional standards
4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and improve user experience.

Types of Cookies We Use:
  • Essential Cookies: Necessary for basic website functionality and navigation
  • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Deliver relevant content and measure campaign effectiveness
  • Social Media Cookies: Enable sharing on social platforms like LinkedIn, Twitter/X
Managing Cookies:

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality and your user experience.

To opt out of Google Analytics tracking, visit: Google Analytics Opt-out Browser Add-on

5. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

5.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

  • Email marketing platforms: Mailchimp, HubSpot, or similar services
  • Analytics providers: Google Analytics and other analytics tools
  • Hosting providers: Website hosting and content delivery networks (CDNs)
  • Cloud service providers: For data storage and collaboration tools
  • Payment processors: For invoice processing and payment handling
  • Professional tools: Project management, CRM, and communication platforms
  • Technology partners: Software vendors and solution providers relevant to client engagements

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Technology Vendors and Partners

In the course of delivering consulting services, we may share relevant information with:

  • Technology vendors whose solutions we recommend or implement
  • Implementation partners who support project delivery
  • Subcontractors who provide specialist expertise
  • Training providers and certification bodies

We only share information necessary for service delivery and ensure appropriate confidentiality agreements are in place.

5.3 Business Transfers

If DNG Solutions is involved in a merger, acquisition, sale of assets, or insolvency, your information may be transferred to the new entity. We will notify you of any such change and ensure continued protection of your data.

5.4 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Enforce our Terms of Service or contractual agreements
  • Protect the rights, property, or safety of our business, clients, or others
  • Prevent fraud or illegal activities
  • Respond to emergencies or safeguarding concerns
  • Meet professional regulatory requirements
5.5 With Your Consent

We may share your information with third parties when you give us explicit permission to do so, such as when requesting references or case study participation.

6. Client Confidentiality

As a professional consulting firm, we take client confidentiality extremely seriously. We maintain strict confidentiality regarding:

  • Project details and business information shared during engagements
  • Technical specifications and system architectures
  • Strategic plans and business objectives
  • Financial information and budget details
  • Internal processes and organisational structures
  • Proprietary methodologies and intellectual property

We use client information solely for the purposes of delivering contracted services. We do not disclose client-specific information in case studies, testimonials, or marketing materials without explicit written consent. Where consent is provided, we work with clients to ensure information is appropriately anonymised or approved for publication.

7. Data Security

We implement industry-standard security measures appropriate for a professional consulting firm to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Encrypted data storage for sensitive information
  • Secure servers with firewall protection
  • Multi-factor authentication for system access
  • Regular security assessments and penetration testing
  • Access controls limiting who can view client information
  • Secure backup and disaster recovery procedures
  • Employee training on data protection and confidentiality
  • Confidentiality agreements with all staff and contractors
  • Secure disposal procedures for confidential information

However, no method of transmission over the Internet or electronic storage is 100% secure. Whilst we implement robust security measures, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods:

  • Enquiry and contact information: 3 years from last contact for business development purposes
  • Email subscribers: Until you unsubscribe or request deletion
  • Client contracts and project records: 7 years from project completion for legal and professional requirements
  • Financial records: 7 years as required by HMRC and accounting regulations
  • Blog comments: Indefinitely unless you request deletion
  • Analytics data: Anonymised and retained for statistical analysis
  • Marketing data: Until you opt out or we determine the data is no longer valid

When information is no longer needed, we securely delete or anonymise it in accordance with our data retention and disposal procedures.

9. Your Privacy Rights (UK GDPR)

Under UK GDPR, you have certain rights regarding your personal information.

9.1 Your Rights
  • Right of Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information (subject to legal retention requirements and contractual obligations)
  • Right to Restrict Processing: Request restriction of how we use your data
  • Right to Data Portability: Request your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
  • Right to Lodge a Complaint: File a complaint with the Information Commissioner’s Office (ICO)
  • Rights Related to Automated Decision-Making: Not be subject to decisions based solely on automated processing
9.2 Exercising Your Rights

To exercise these rights, contact us using the information in Section 16. We will respond to your request within one month as required by UK GDPR. Where requests are complex or numerous, we may extend this period by two further months, and we will inform you of such extension.

Please note that certain rights may be limited by legal or contractual obligations. For example, we may need to retain certain information for compliance with financial regulations or to defend legal claims.

9.3 ICO Contact Information

If you wish to raise a concern about how we handle your personal data, you can contact the Information Commissioner’s Office:

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
10. Email Communications and Opt-Out

If you subscribe to our mailing list, we will send you:

  • Regular newsletters with technology insights and industry trends
  • Blog post notifications and new content alerts
  • Webinar and event invitations
  • Whitepapers, case studies, and research reports
  • Service updates and company news
  • Thought leadership and expert commentary
How to Unsubscribe:
  • Click the “unsubscribe” link at the bottom of any marketing email
  • Contact us directly to request removal from our mailing list
  • Manage your email preferences through your account settings (if applicable)
  • Reply to any email with “unsubscribe” in the subject line

Note: Even if you opt out of marketing emails, we may still send you transactional emails related to our contractual relationship, project updates, or enquiries you’ve submitted.

11. Third-Party Websites and Services

Our website may contain links to third-party websites and services, including:

  • Technology vendor websites and product information
  • Industry publications and research sources
  • Professional networks (LinkedIn, Twitter/X)
  • Cloud service provider platforms
  • Business tools and software platforms
  • Partner and affiliate websites

These third-party services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before providing any personal information.

12. Professional and Regulatory Compliance

As a professional consulting firm, we maintain compliance with relevant professional standards and regulatory requirements, including:

  • UK GDPR and Data Protection Act 2018
  • Electronic Communications Regulations
  • Professional indemnity insurance requirements
  • Industry-specific regulations applicable to our clients’ sectors
  • Ethical guidelines for professional consulting services

We undergo regular compliance reviews and maintain appropriate insurance coverage for professional services.

13. Children’s Privacy

Our website and services are directed at businesses and professionals. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

14. Do Not Track Signals

Some web browsers have a “Do Not Track” (DNT) feature that signals to websites you visit that you do not want to be tracked. Our website does not currently respond to DNT signals due to the lack of industry standards. However, you can control tracking through browser settings and cookie preferences.

15. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside the United Kingdom, including countries that may have different data protection laws than the UK.

When we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the UK government
  • Adequacy decisions recognising equivalent data protection standards
  • Binding corporate rules for international organisations
  • Specific derogations for particular situations
  • Other legally approved transfer mechanisms

We work primarily with UK and EU-based service providers to minimise international data transfers. Where international transfers are necessary (e.g., for global cloud services), we ensure appropriate safeguards are in place.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Updates will be posted on this page with a revised “Last Updated” date at the top.

For material changes that significantly affect your rights or how we use your information, we may provide additional notice through:

  • Email notification to registered users and clients
  • Prominent notice on our website homepage
  • Direct communication for active client engagements
  • Professional network announcements

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

DNG Solutions
Email: contact@dngsolutions.co.uk
Website: dngsolutions.co.uk

We take privacy concerns seriously and will respond to your enquiry within a reasonable timeframe, typically within 30 days as required by UK GDPR.

For privacy-related requests (access, deletion, correction, restriction), please provide sufficient detail to help us locate your information and verify your identity. We may request additional information to confirm your identity before processing certain requests.

Summary of Key Points:

  • We collect information to provide consulting services and improve our offerings
  • We do not sell your personal information to third parties
  • We maintain strict client confidentiality in accordance with professional standards
  • We implement robust security measures appropriate for professional services
  • You can opt out of marketing communications at any time
  • You have comprehensive rights under UK GDPR to control your personal data
  • We retain data in accordance with professional and legal requirements
  • We use cookies and tracking technologies to enhance website functionality
  • You can lodge a complaint with the ICO if concerned about our data practices
  • Client project information is protected by strict confidentiality agreements
  • We comply with UK data protection laws and professional consulting standards

By using dngsolutions.co.uk and engaging our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described.

Last Updated: 20 April 2026